Nailify uses advanced AI technology (GPT-4.1 Mini) to analyze photos of your nails. The AI examines factors like color, texture, shape, and overall condition to provide a health score (0-100) and personalized care recommendations. Simply take a clear photo of your nails in good lighting for the best results.
Why isn't my nail analysis accurate?
For best results: 1) Take photos in natural, bright lighting, 2) Ensure your nails are clean and visible, 3) Keep the camera steady and focused, 4) Avoid filters or heavy editing. Remember, this is an AI tool for guidance only—consult a healthcare professional for medical concerns.
How do I use the virtual nail try-on feature?
1) Take or upload a photo of your hands with visible nails, 2) Choose a nail design from our library or upload your own custom design, 3) Wait a few seconds while our AI applies the design to your photo, 4) Save or share your result! Make sure your hands are well-lit and in focus.
Are my photos stored securely?
Yes! All photos are encrypted and stored securely in Firebase Firestore with industry-standard security. Your photos are private and only accessible by you. We never share your photos with third parties without your consent. You can delete your photos anytime from the app.
How do I delete my photos or account?
To delete individual photos: Go to All Photos → Select X icon to Delete. To delete all data and your account: Go to Settings → Account → Delete Account. Note: This action is permanent and cannot be undone.
What do I do if the app crashes or won't load?
Try these steps: 1) Force close the app and reopen it, 2) Restart your device, 3) Check for app updates in the App Store, 4) Ensure you have a stable internet connection, 5) Free up storage space on your device. If the problem persists, contact us at support@nailify.app with your device model and iOS version.
Why am I getting a "rate limit" error?
To ensure fair usage for all users, we limit the number of AI requests per hour/day. If you see this message, please wait a bit before trying again. Premium subscribers have higher limits. This helps us maintain service quality and control costs.
How do subscriptions work?
Subscriptions are managed through Apple's In-App Purchase system and automatically renew unless canceled 24 hours before the renewal date. You can manage subscriptions in Settings → [Your Name] → Subscriptions. All billing is handled by Apple, not Nailify.
How do I request a refund?
Refunds are processed by Apple, not Nailify. To request a refund: 1) Go to reportaproblem.apple.com, 2) Sign in with your Apple ID, 3) Find your Nailify purchase, 4) Select "Request a Refund" and choose a reason. Refund policies are determined by Apple.
What's the daily streak feature?
Your streak tracks consecutive days you open the app and engage with your nail care routine. Opening the app each day maintains your streak. If you miss a day, your streak resets to 1. Enable notifications to receive daily reminders!
Can I upload custom nail designs?
Yes! When using the virtual try-on feature, you can upload your own nail design photos or inspiration images. Our AI will analyze the design and apply it to your hand photo. For best results, use clear images of nail designs with good lighting.
Why are notifications not working?
Check: 1) Settings → Nailify → Notifications is enabled, 2) Your device has "Do Not Disturb" turned off, 3) You haven't disabled notifications within the Nailify app. Go to Nailify Settings → Notifications to re-enable streak reminders.
🔧 Troubleshooting Guide
App Won't Open or Keeps Crashing
Force quit the app and reopen it
Restart your iPhone or iPad
Update to the latest version of Nailify from the App Store
Update your iOS to the latest version
Check if you have at least 500MB of free storage
Reinstall the app (note: this may delete local data)
AI Analysis Taking Too Long or Failing
Check your internet connection (Wi-Fi recommended)
Try taking a new photo with better lighting
Ensure the photo is under 10MB in size
Close other apps to free up memory
Wait a few minutes if you've hit the rate limit
Photo Upload Issues
Grant Nailify permission to access your Photos (Settings → Privacy → Photos)
Check if the photo is in a supported format (JPEG, PNG, HEIC)
Try taking a new photo with the in-app camera
Ensure you have a stable internet connection
Camera Not Working
Grant Nailify camera permission (Settings → Privacy → Camera)
Check if another app is using the camera
Restart your device
Try using a photo from your library instead
⚠️ Medical Disclaimer: Nailify is not a medical device and does not provide medical advice. The nail health analysis is for informational purposes only. Always consult a healthcare professional for medical concerns about your nails or skin.
💬 Feedback & Feature Requests
We love hearing from our users! Your feedback helps us improve Nailify. If you have:
Feature requests: Tell us what you'd like to see in future updates
Bug reports: Help us fix issues by providing detailed information
Design feedback: Share your thoughts on the app's look and feel
General suggestions: We're all ears for ways to make Nailify better
💡 Pro Tip: When reporting a bug, include your device model, iOS version, and steps to reproduce the issue. Screenshots or screen recordings are super helpful!
🌟 Leave a Review
Enjoying Nailify? We'd love if you could leave us a review on the App Store! Your reviews help other users discover Nailify and motivate us to keep improving.